Do you have the staff expertise and time to manage your own video system?
Will your Video Security System be ready and working when you need it?
…You will, with HPI Security on your staff!
CCTV Video Surveillance has assumed enormous importance in the wake of terror attacks and other criminal activities. This has led to a big global demand for surveillance systems. Today, this heavy demand is met by qualified and unqualified Surveillance system equipment vendors without complying with service requirements. This results in the system components remaining unhealthy and, most of the time, unnoticed. Ironically the people responsible for the surveillance system discover a glitch in their security only when they start searching for video evidence which may not be available at that time. Thus there is an urgent need for a health monitoring system that checks the health of CCTV surveillance system components and alerts all stakeholders of health issues in the system and ensures initiation of corrective action without delay.
Nationally, HPI provides Health Monitoring of your existing Video Surveillance System thru our Smart Surveillance program. In Tampa Bay HPI also offers and provides repair and video management services at Time & Materials cost or on a priority subscriptions service (See https://www.hpisecurity.com/extended-service-plan/).
HPI’s video management services consist of:
- Video take-off services: HPI will search time/date for video records of events that you identify, perform video downloads of the incidents and make them available to you or police investigators in a format that they can use for investigation and evidence. We’ll also testify as to the validity and chain of evidence should it come to that.
- HPI Monitoring of the critical components of your system in real time for service issues or failures keeps you online all the time. Issues like Hard-drive failures, recording errors, system operation, video Loss, power loss, and failed to check-in issues are all monitored 24/7/365 and are flagged and reported directly to our service department by text message or email to perform maintenance as it is needed to make sure your system is running at full capacity at all times.
- Daily/Weekly/or Monthly health summary reports of all your systems.
- In Tampa Bay we can provide annual on-site check-ups: HPI will send a technician on-site for a system check-up, camera cleaning, camera re-focusing, and replacement of back-up UPS batteries.
- Priority service: you will get a call the next business day offering service repairs at your earliest convenience. If you add the Extended Service Plan (ESP) when your system is installed, all parts and labor during normal business hours are covered. If we see a problem though our System Management Services, HPI’s service manager can just schedule the repair without you needing to approve any additional payment.
HPI’s video health monitoring services consist of:
Remote internet logins every 2 minutes that check all those critical settings against the set-up and last settings (Has storage capacity radically changed since last check-up 2 minutes ago?).
Diagnostic information such as time settings, hard drive health, recording retention, network connectivity, video loss and camera performance.
Real-time alerts if any proactive action is required to prevent costly system downtime.
Ensure your DVR or NVR recorders are working properly and make undetected system failures a thing of the past. HPI’s Smart Surveillance service’s real-time health monitoring functions keep you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering. Keep up to date on the status of your entire surveillance infrastructure with instant alerts and scheduled reports delivered on a weekly or monthly basis.
When you subscribe to HPI’s Video Security System Management & Video Health Monitoring Services, we will keep a close eye on your video security system’s performance and report any failures to you for repair authorization, or, if you are and ESP (Extended Service Plan) subscriber, immediately schedule the failure for urgent service repairs.
