HPI is committed to protecting your privacy. Any information we collect is stored on servers owned by HPI which are held in physically secure locations and are protected by firewall and password based security measures. The policy below outlines what information we collect, why we collect it, and how we use that information.
Basic information we collect and what we do with it
In the course of providing or attempting to provide services to you, HPI may collect basic personal information that can be used to identify you (“personal information”), including, but not limited to, your name, service address, billing address, telephone numbers, email address, billing information including your bank account or credit card number, social security number, credit score, correspondence and communications records, and the specific products and services you have purchased from HPI. We use this personal information to provide you with information about your account, personalize your use of the website or other requested services. However, we do not share your personal information with third parties except as allowed or required by applicable law, including, without limitation, making disclosures (i) that are necessary or advisable to protect the rights, safety and property of HPI or others, (ii) that are necessary or advisable to conform to legal or regulatory requirements, (iii) to third parties in connection with the performance of services; (iv) to credit bureaus in connection with determining credit scores; and (v) as requested by law enforcement or other emergency agencies.
HPI may also collect aggregate data and information that cannot be used to identify you (“non-personal information”), such as website activity logs, statistics on particular services purchased by customers, the number of alarm signals received, average customer tenure, customer demographics, and the like. We do this in order to spot general patterns of use on our website, and to better understand our customer interests and activities to help us improve the design of our website or service offerings. However, none of the information collected can be used to identify you.
Security of online transactions and orders
In order to ensure the security of your personal information during online transactions and orders, HPI has policies and procedures in place to protect your personal information from loss, misuse or alteration. If you place a request or order through the HPI website, we will prompt you for address and contact details that will allow us to accurately fulfill and invoice you for the items you request or order. If we ask you for particularly sensitive data, such as credit card information for payment, then this is passed over a secure socket layer (SSL) protocol with a 128-bit encryption key. SSL is an encoding algorithm that encrypts information passed between your computer and HPI in an effort to prevent unauthorized access of your personal information. Further, we provide a third party certificate which can be used to verify the credentials of the HPI server you are supplying the details to. In the case of credit card information, this is stored on a server separate from other customer’s information and is destroyed after any payment has associated with an order has been processed. In particular, this information is not stored with your user profile and is not accessible via this mechanism. In addition, our personnel who have access to your data have been trained to maintain the confidentiality of your personal information.
Username and password security
Some areas of the HPI website are accessible only by secure login. For example, in order to access your account information, you may be asked to login to your account by entering your username (email) and password. You are solely responsible for all activities that occur in connection with your login, thus HPI recommends that you take steps to protect the confidentiality of your username and password. If you become aware of any disclosure, loss, theft or unauthorized use of your username or password, please notify HPI immediately.
Use of cookies
Cookies are pieces of data that are stored by your browser on your computer’s hard disk. The HPI website needs to use cookies in order to remember your preferences and to function properly, but the cookies we set up do not contain any information that can identify you.
Email communications
If you provide your email address to us, you consent to our use of your email address to notify you of information that may affect your account, or to provide you with the information you have specifically requested or be helpful to you and augment the products and services you have already purchased or inquired about from HPI. If you send us an email message, you also consent to our use of your email address to answer the message we received from you. Your email address will not be sold to or shared with others not directly associated with HPI in providing your services. Your email address will not be used for any purpose other than those listed in this policy.
Disclosure of information to third parties
HPI respects your right not to be contacted unless you want to. Thus, we do not sell, trade, give, or rent information that can identify you personally to any third party. However, HPI does use third parties in order to fulfill certain functions on your behalf. For example, in order to ship a package to you, we have to tell the shipping company your name and address and possibly phone/fax number. In these cases, we only disclose the information necessary to perform that specific function.
Your consent
By using the HPI website, you are consenting to us collecting and using the information as stated above.
The HPI privacy policy may be modified from time to time and any future modifications will be posted immediately so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you have any questions or concerns regarding the HPI privacy policy, please contact the HPI webmaster at webmaster@HPIsecurity.com
